2. Use of mail merge

Mail merge can be used for a number of different tasks. Here are some examples:

Writing letters to customers

- to tell them about an upcoming sale or special offer

- to inform them about a change to the business e.g. new phone number

Mail shot

- sending out a survey to a large number of people

- competitions

Invoices

- sending reminders of overdue payments to a large number of customers

Schools

- students' names and grades into reports

- parents' names and addresses for letters home

- students' names onto certificates

Personal

- addressing envelopes for Christmas cards