1. Mail merge

Most of us receive too much junk mail through the post these days. However, have you ever stopped to think about how the company can send out so many letters which are personally addressed to their customers?

They manage to do this by using a process called mail merge. This technique enables them write just one letter which they then use as a template. They then take data such as names and addresses from their database and merge it into the template letter.

Hey presto, in just a few minutes, they can be ready to print out thousands of letters.

You need to know a lot of different terms related to mail merge in order to be able to confidently answer any examination questions on this topic.